TERMS & CONDITIONS
By using this website, scheduling or purchasing a coaching session or program, or participating in coaching services with Joanne Sapers, you acknowledge and agree to the following Terms & Conditions.
COACHING RELATIONSHIP
Coaching with Joanne Sapers is a personal and intuitive coaching experience designed to support you in exploring areas of your life where you would love greater clarity, understanding, support, or change.
During coaching, Joanne may listen deeply, ask questions, and offer intuitive guidance, observations, and reflections while honoring your own inner wisdom and your ability to make the choices that feel right for you.
CLIENT RESPONSIBILITY
You remain responsible for your own decisions, choices, actions, and results before, during, and following coaching.
Coaching is a collaborative process. Questions, observations, intuitive guidance, and reflections may be offered, but no particular result or outcome from coaching is guaranteed.
SCHEDULING, CANCELLATIONS & NO-SHOWS
If you need to cancel or reschedule a scheduled coaching session, please provide at least 24 hours’ notice whenever possible.
Because session times are reserved especially for clients, a cancellation or request to reschedule made within 24 hours may result in the session fee remaining due or the session being considered used.
Genuine emergencies and unexpected circumstances will always be considered with care and understanding.
If you do not attend a scheduled session and provide no notice, the session may be considered used and any applicable session fee remains due.
PAYMENT & PROGRAM FEES
Payment for individual coaching sessions is due before the scheduled session unless another arrangement has been agreed upon.
For coaching programs, payment is due according to the payment arrangement agreed upon before the program begins. Once a coaching program has begun, program fees are nonrefundable. Any agreed-upon payment arrangement remains the responsibility of the client unless otherwise agreed upon in writing.
RECORDING & TRANSCRIPTION
Recording and transcription, when available, are completely optional.
TECHNOLOGY
If an unexpected technical issue prevents a coaching session from taking place as planned, Joanne and the client will work together to determine an appropriate alternative or solution. A genuine technical problem will not be treated as a no-show.
SCOPE OF COACHING
Coaching is not psychotherapy, counseling, medical care, medical treatment, legal advice, or financial advice and is not intended to replace services provided by appropriately licensed professionals.
If something arises that is outside the scope of coaching, you are responsible for seeking the appropriate professional support.
You remain responsible for your own decisions, actions, and results. No particular result or outcome from coaching is guaranteed.
ACCEPTANCE OF TERMS
By using this website and choosing to schedule, purchase, or participate in coaching services with Joanne Sapers, you acknowledge that you have read and understand these Terms & Conditions.
Specific coaching sessions and programs may also have an individual coaching agreement containing additional terms applicable to that particular service.